Terms and Conditions

Leisure Home Services (herein referred to as LHS) operate the business as a property management and service provider under the following terms and conditions.

1. LHS reserves the right to change, modify, add to, or remove from portions or the whole of these terms and conditions of use from time to time. It is the user’s obligation to periodically check these terms and conditions of use with Management of LHS for changes or updates. The user’s continued use of LHS services following changes or updates will be considered notice of the user’s acceptance to abide by and be bound by these terms and conditions of use, including such changes or updates.
 

2. Payment is required prior to commencement of services and written arrangements are confirmed with LHS management prior to the scheduling of resources.

3. Payment is via EFT or online card payments.

4. LHS reserves the right to suspend its services if an account or invoice is overdue. Any outstanding fees due to LHS will be charged at 3% above the prevailing Consumer Price Index (CPI) per month compounded from due date exclusive of legal and administrative fees.

5. Time estimates given by LHS for work are estimated. 

6. Our staff work up to a 7-hour work shift, excluding tea and lunch.

7. If special instructions are proposed, these instructions should be communicated in an orderly priority list, and agreed with LHS Management, prior to the job being scheduled.

8. Unless otherwise requested and agreed to by LHS Management, the client shall provide all cleaning and safety equipment and materials in safe and good working order.

9. Any equipment moved for any reason is done at the risk of the client e.g., Fridge, washing machine etc.

10. Items of value: (practical, sentimental, or financial) are the responsibility of the client and should be looked after as such.

11. LHS cannot be held responsible for any negligence or forgetfulness of the client that may lead to damage, or loss of any valuable items. 

12. Special items from the office, garage, vehicle, or workplace, etc. need to be securely stored prior to a service. 

13. Collection and returning of keys by LHS will attract a surcharge dependent on distance and or time in terms of such extra service, with a minimum surcharge of the equivalent of 1 hour service fee. 

14. Should there be any loss of key(s), the liability will be limited to the actual cost of the replacement key(s) for the entrance door only. 

15. The client has the responsibility to deactivate any alarms. No responsibility for the triggering of an alarm system or costs related to a response, or delays in service will carried by LHS.

16. LHS reserves the right to suspend or cancel a cleaning service, if there are problems with equipment, access, water or electricity supplies, or problems working around other contractors and or service providers, or interference from any party. The client will still be held liable for the full cost of the agreed service whether carried out or not.

17. The client is responsible for reporting any incident, breakage, damage and loss or complaint within 1 (one) working day after the completion of the service. Failure to do so will nullify any remediation obligations to the issue on behalf of LHS or their staff.

18. If a client suspects theft has taken place, it is the client’s responsibility to report the incident to both LHS management and the South African Police Services. 

19. LHS will not be responsible for any loss due to theft.

20. The client or a representative has the responsibility to be present both at the start and end of each service and to inspect any cleaning performed prior to the staff member leaving the premises.

21. The client undertakes to advise LHS management or to point out to the staff member any defects of all items or fixtures that may be cracked, chipped, scratched, or unstable and as such be prone to further damage or to cause damage of any nature. Any such item and or fixture is cleaned or handled at the exclusive risk of the client.

22. LHS assumes no responsibility for accidental damage or loss of any nature. 

23.  A booked or routine service may be postponed or cancelled up to 72 (Twenty-Four) hours prior to an agreed starting time of a service. The cancellation or postponement request must be made verbally or electronically with LHS Management but must be acknowledged in writing to be valid and binding.

24. The client undertakes to be liable for the full fee should the request be made within the 24 (Twenty-Four) hour period.

25. The client is responsible to provide access to LHS as agreed and in the event of a no show or lock out by the client; the client will be held liable for the full-service fee and or costs related to such.

26. Unless a specific contract is in place all regular on-going services be it, daily, weekly, bi-weekly, or monthly require a full calendar months’ notice to terminate the service. No cancelations and or postponements may be made once notice has been given to LHS.

27. The notice must be made in writing per email. A telephone call will not be accepted as notice. Failure by the client to provide the stipulated notice, the client accepts liability for all fees, costs, and interest, due over the notice period, including all costs on a lawyer to client basis until date of full settlement.

28. In certain circumstances beyond the reasonable control of any of the parties, it may be necessary to cancel your service due to an event which makes it impossible. This includes, but is not limited to: strikes, terrorism, war, invasion, act of foreign enemy, hostilities or warlike operations (whether war be declared or not), civil war, mutiny, rebellion, revolution, insurrection, military or usurped power, pandemic or epidemic outbreak, confiscation or destruction or requisition by order of any government or any public authority or any other act of state, including prevention or denial of trade, sanctions or closure of borders, denial of the use or unavailability of any railway, port, airport, shipping service or other means of public transport, and any similar event beyond the reasonable control of the parties.

29. We are firmly committed to protecting the privacy and confidentiality of personal information and to maintaining various physical, electronic, and procedural safeguards to protect personal information in our care. By providing personal information to us, you agree to how we handle your personal information, and you consent to us collecting, using, disclosing and otherwise processing your personal.
 

In particular, we and our third-party service providers may disclose your personal information, and you hereby consent to such disclosure as required by the Protection of Personal Information Act No.4 of 2014, to third parties that are directly connected with facilitating your service arrangements and bookings and the provision of service and products. For example, we may disclose your personal information to cleaners, plumbers, electricians and other service providers in facilitating your service arrangements.
 

We at all times retain the right to monitor, retain and disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request. We may disclose aggregated information on an anonymous basis and without disclosing any of your personal information, about users and use statistics relating to the site and aggregated information about our sales and trading patterns to others.

30. No staff member or former staff member of LHS may be offered or given temporary or permanent employment by the client directly or indirectly (family, work) without prior approval of LHS Management and payment of the relevant fees. The period of protection is agreed to as 6 (six) months since last employment with LHS. This applies from the date of termination of services of LHS by the client irrespective of any cause or reason.

33. Should a staff or former staff member be employed within the said 6-month period, the client agrees to be liable for a referral/ placement fee calculated at the LHS daily rate multiplied by 3 (Three) months of 22 (Twenty-Two) working days each, regardless of actual days worked.

34. In situations where staff poaching is suspected, all investigative and related fees are for the client.

35. These terms and conditions shall be governed by relevant South African law. The client agrees to be bound and submit to the jurisdiction of the relevant courts of South Africa and accepts all related cost and interest as referred to above for a claim made by LHS.

36. E and OE accepted